Elements and Performance Criteria
- Gather and present information and ideas to do the job
- Information from appropriate sources is utilised to fulfil workplace responsibilities and to develop and refine alternative processes and solutions.
- Communication methods take into account the purpose and the audience, including social and cultural diversity.
- Communication strategies are used to keep people informed and up-to-date on enterprise or department directions and activities.
- Clear and unambiguous guidance and direction is provided to others, consistent with workplace responsibilities.
- Input from internal and external sources is sought and valued in developing and refining new ideas and approaches.
- Develop trust and confidence
- People are treated with integrity, respect and empathy.
- Enterprise's social, ethical and business standards are used to develop and maintain positive relationships.
- Trust and confidence of colleagues, customers and suppliers is gained and maintained through competent performance.
- Interpersonal styles and methods are adjusted to the social and cultural environment.
- Build and maintain networks and relationships
- Manage difficulties to achieve positive outcomes
- Problems are identified and analysed and action is taken to rectify the situation with minimal disruption to performance.
- Colleagues receive guidance and support to resolve their work difficulties.
- Pro-active strategies are used to manage individual's performance, within the organisation's processes.
- Conflict is managed constructively within the organisation's processes.
- Difficult situations are negotiated to achieve results acceptable to participants, and which meet organisation and legislative requirements.